Notifications - Included in Every Plan
Keep Your Customers Informed at Every Step
Automatic texts and emails for order confirmations, delivery updates, event proposals, and photo proof. Every message sounds like you wrote it yourself.
"No orders missed, even on Christmas Eve."
"Revolutionised how I spend my time."
"Easier to use, quicker support."
Everything you need
Florist Notification Features
SMS Text Messages
Text customers at every stage. Confirmed, out for delivery, delivered.
Email Notifications
Branded emails with your logo and colours. Professional receipts and updates.
Editable Message Templates
Change the wording of any message. Names, orders, and dates fill in automatically.
Sends Automatically
Put you delivery notifications on autopilot. Enable triggers and they go out automatically.
Live Tracking Links
Customers click a link in their text or email to follow delivery live.
Photo Proof Alerts
Driver takes a photo, customer gets it straight away.
Event Proposal Notifications
Clients are notified when you send a proposal or update their event.
Occasion Reminders
Encourage repeat business with automatic reminders for birthdays, and special dates.
Your Branding on Every Email
Add your logo, pick your colours, customise the layout.
Full Message History
See every message sent. Search by customer, order, or event anytime.
Customer Preferences
Customers can opt out of delivery messages, yet get important emails such as invoices.
Review Request Links
Add a 'Leave a Review' button to delivery emails, collecting social proof for you.
Why Florists Love Automated Notifications
Communicate Like the Big Brands.
The big online flower companies send updates as standard. With Digital Florists, you can offer the same professionalism, but better, because your messages sound like you.
With fully editable templates you can add your branding and adjust tone to suit. Your customers will notice the care you put into every detail.
Set It Up Once, Then Let It Run
Once you've set up your notifications they go on autopilot.
When you put on an order, the customer get confirmation. When the driver delivers, the customer gets a photo. When you send a proposal or update an event the customer gets a message.
Nothing for you to remember to do, meaning you and your team can focus on the flowers.
Change Messages to Suit Your Florist Business
Every notification template is yours to edit, from the subject line to the full message. Your choice of customer names, order numbers, delivery dates, and more can be filled in automatically.
If you have more than one shop, you can set different templates for each location. You can also tailor messages by order type, so relay orders get different wording from walk-in customers.
Add SMS Messages for Instant Text Communication
SMS has a 98% open rate. Order confirmed. Out for delivery. Delivered safely. Three short messages that turn a standard order into a memorable experience. A text gives instant peace of mind.
Send a quote or update an event and a text gets sent out letting them know to check their inbox. No more worrying that they have not seen it, because it has gone to spam.
Orders, Events, Invoicing, Reminders - Your Covered
Notifications cover your entire business. Order confirmations, delivery updates, and collection reminders keep everyday customers informed.
Customers are reminded of upcoming birthdays, anniversaries or special events. Invoices and statements go out by email too.
For weddings and events, clients are automatically notified when you send a proposal, request a finalisation, or update their event details.
“The delivery app has enabled us to look far more professional. From the first email notification of the order through to the photograph of the product and delivery confirmation, it has allowed us to show our professionalism and has increased our positive feedback from customers.”
Common Questions About Notifications
Email notifications are included in every plan at no extra cost. SMS texts are available as an add-on. You buy a credit pack and credits are used as texts are sent. You can see your balance and top up anytime from your dashboard.
Yes, every message template is fully editable. You can change the wording, choose which details to include (like customer name, order number, or delivery date), and adjust the tone however you like. You can also set up different messages for different locations or order types.
There are over 20 notification types covering orders, deliveries, events, and business communications. These include order confirmations, out for delivery alerts, delivery photo notifications, collection reminders, proposal notifications, invoice and statement emails, and automated occasion reminders. You choose which ones to turn on.
Yes. If a customer prefers not to receive messages, you can set that on their profile. Important communications like invoices and statements will still be sent, but marketing and update messages will be skipped.
No, everything is automatic. Messages send when order or event statuses change. You can also send a one-off message to any customer if you need to tell them something specific.
Yes. You can customise the email layout with your logo, your colours, and your own header and footer text. If you have multiple locations, each one can have its own branded layout.
Yes, there is a full log of every notification. You can search by customer, order, or message type to see exactly what was sent, when it was sent, and whether it was delivered successfully.
Everything Works Together
Orders sync to deliveries. Events generate production lists. POS updates inventory. No double-entry, no switching between apps.
Ready to Keep Your Customers in the Loop?
Book a demo and we'll show you how automated texts and emails keep customers informed while your team focuses on the flowers.