Flower Delivery Software with Route Planning & Driver App

The day's deliveries arrive on the delivery portal as orders are taken, from your website, your point of sale, or relay services. You can group stops by driver, by delivery window, or let the optimiser do it. One click reorders the run to minimise drive time while respecting hospital cut-offs, funeral times and timed corporate deliveries.

Routes stay editable. Drag a stop, add a last-minute order, or split one big run across two vans when volume spikes. The map redraws live so you can see the impact before you commit and send to the driver.

Send the run to the driver and it appears instantly on their phone in the Companion App. They get the optimised stop order, recipient name and contact number, gift message, access notes, and tap-to-navigate handoff to their preferred maps app.

The app is built for the van: large tap targets, glove-friendly, works on either iOS or Android, and keeps a copy of the run on the phone so a weak signal in the countryside does not stop the day. Multiple drivers can be on multiple routes at once and you see all of them from the same delivery portal.

Senders and recipients are kept in the loop automatically. The platform can fire an email or SMS the moment an order is confirmed, when the route goes out as "on its way", and again on successful delivery. Each one branded as your shop, not ours.

You decide which messages go to which audience. Recipient anonymity for surprise gifts is respected; corporate accounts can be opted out of consumer-style messaging; sympathy work can be handled with a quieter, more discreet template. Nothing is sent without you switching it on.

Every drop is logged with a photo from the driver app. The shot is stamped with the time and saved back to the order so it stays attached to the customer record forever. No more digging through camera rolls when a query lands a week later.

Senders love the photo. It is the single touch that turns "did it get there?" into "look at how lovely it looked on her doorstep." It also gives you watertight evidence the bouquet left your van in perfect condition.

Not every doorstep is a success. The app lets a driver mark a stop as attempted with a structured reason (recipient out, no safe place, access blocked, wrong address) and capture a card-left or doorstep photo as evidence. The order is flagged on the delivery portal the second it happens, so the shop can decide the next move before the driver has even left the street.

Failed deliveries can trigger their own customer message ("sorry we missed you, we'll be back tomorrow morning") and the order is queued straight back into tomorrow's run so nothing slips through the cracks. Common reasons are reportable, so you can see whether one round, one driver or one postcode is causing repeat issues.

When the van pulls back in, the day is already closed in the system. Every order shows delivered, attempted or failed; every photo is on the customer record; every mile is on the route report. If a sender calls in three days later asking what happened to their grandmother's birthday flowers, you have the photo, the time and the driver note in two clicks.

The same data feeds longer-term reporting: total miles driven, average drops per hour, success rate by postcode. So the second Valentine's Day or Mother's Day is always run smarter than the first.